"Great Job" Falls Short: Learn to Deliver Feedback That Truly Matters

Monday, October 13, 2025

4:00 PM - 5:00 PM EDT

Location: 235-236

Disclosure(s):

Gene C. Liu, MD, MMM, FACS, FAAP:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Steven S. Chang, MD:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Nancy Jiang, MD:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Nausheen Jamal, MD, MBA:

faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

PROGRAM DESCRIPTION: Still using the Feedback Sandwhich? We’ve all experienced—and even delivered—poor feedback. Mastering the art and science of effective feedback can be the defining factor that elevates a project or team (and your career) from good to great. Explore the key distinctions between coaching, evaluation, and appreciation. By refining these critical skills, you can accelerate your career, enhance team performance, and empower your mentees to excel.

OUTCOME OBJECTIVE 1: Understand the difference between coaching, evaluation, and appreciation

OUTCOME OBJECTIVE 2: Learn specific frameworks/tools to improve your feedback

OUTCOME OBJECTIVE 3: Increase awareness of our own biases that may impede your effectiveness

BACKGROUND STATEMENT: This topic is a Promoted Gap this year and something that is near and dear to the 4 institutional leaders/chairs on the panel.

Comprehensive Otolaryngology Track Statement :

Moderator(s)

Gene C. Liu, MD, MMM, FACS, FAAP

Director, Division of Otolaryngology
Cedars-Sinai
Los Angeles, CA, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.

Panelist(s)

Gene C. Liu, MD, MMM, FACS, FAAP

Director, Division of Otolaryngology
Cedars-Sinai
Los Angeles, CA, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.
Steven S. Chang, MD

Chair, Department of Otolaryngology - Head and Neck Surgery
Henry Ford Health System
Detroit, MI, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.
NJ

Nancy Jiang, MD

Clinical Associate Professor
Stanford University School of Medicine
Palo Alto, CA, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.
Nausheen Jamal, MD, MBA

Department Chair
University of Texas Medical Branch, John Sealy School of Medicine
Galveston, TX, United States

Disclosure(s):
faculty for this accredited education activity has no relationship(s) with ineligible companies to disclose.