“Feed Forward” versus Feedback: Transforming Team Culture to Retain Talent and Enhance Patient Satisfaction

PROGRAM DESCRIPTION: A thriving healthcare culture begins with a trusting, empowered team. In both hospital and outpatient settings, building this culture is crucial to retaining top talent and delivering exceptional care. This session will focus on developing the skills necessary to replace traditional feedback with feed forward, a strengths-based approach rooted in Marcus Buckingham's principles.

Attendees will discover how to cultivate trust and collaboration within their teams by emphasizing strengths and future potential rather than dwelling on past shortcomings. By prioritizing internal team culture, clinics can create a ripple effect that leads to better patient and family experiences, fostering loyalty and satisfaction.

This unique session offers actionable insights into creating a workplace where healthcare professionals feel valued, fulfilled, and equipped to deliver the highest quality care.

OUTCOME OBJECTIVE 1: Master Feed Forward Principles:
Understand how feed forward differs from traditional feedback and why it is critical to building trust within healthcare teams.

OUTCOME OBJECTIVE 2: Build a Culture of Trust:
Learn strategies to foster psychological safety, collaboration, and purpose among team members. Discover how a strengths-based approach increases team engagement and helps retain top talent.

OUTCOME OBJECTIVE 3: Drive Positive Outcomes:
Explore the link between a thriving internal culture and satisfied, loyal patients and families who broaden and strengthen the referral base.

BACKGROUND STATEMENT: This session was designed in response to the timely request for more training on feedback. “Feed forward” is a full spin on the traditional concept and approach, which often leave both recipient and deliverer feeling negatively. Worse, anticipation of the negative feeling becomes a barrier.

Comprehensive Otolaryngology Track Statement : The critical skills addressed in this session would be delivered well to medical students and residents in training so that they can carry forward into their mentorship of others. Faculty who are seeking to improve their outcomes with colleagues and residents in training would also benefit.